1. Introduction

Welcome to angelafloriolcsw.com (“Website”), operated by Angela Florio LCSW (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit our Website or use our services. By accessing or using this Website, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information from you in various ways, including but not limited to:

1. Contact Forms and Scheduling Requests

Name, email address, phone number, and any other personal information you voluntarily provide.
Any additional details included in the message field (which may contain sensitive or personal information if you choose to share it).

2. Newsletter Sign-Ups / Email Lists

Name and email address when you opt-in to receive updates, newsletters, or other marketing materials.

3. Payment Information

If we offer paid services or accept online payments, we may collect billing details, credit card information, or other financial data through a secure third-party payment processor.

4. Account Creation

If you can create an account on our Website, we may collect your login credentials and other profile information (such as your name, contact details, or preferences).

5. Analytics & Cookies

We use Google Analytics or similar analytics tools to track Website usage. This may involve the collection of your IP address, device information, and browsing behavior.
We may also use strictly necessary or functional cookies to operate the Website. We do not currently engage in third-party cookie collection for advertising; however, third-party services integrated on the Website (e.g., embedded content from YouTube or Alma) may use their own cookies. We are not responsible for third-party cookie usage; please consult their respective privacy policies for details.

6. Third-Party Service Integration

We may integrate scheduling or other tools provided by Alma or similar third-party services. These services may collect additional data from you, subject to their respective privacy policies.

3. How We Use Your Information

We may use the information collected for the following purposes:

1. Service Provision

To respond to your inquiries submitted via our contact form or email.
To schedule appointments or provide telehealth services when requested and as permitted by applicable laws in Connecticut, New York, and California.

2. Communications

To send you informational, promotional, or marketing communications if you have opted to receive them. You may opt out at any time.

3. Website Improvement

To analyze and understand how users interact with the Website so we can improve the user experience.

4. Legal Compliance and Enforcement

To comply with applicable laws, regulations, and industry standards.
To protect our rights, property, or the safety of our users and the public.

4. How We Share Your Information

We will not sell or rent your personal information. We may share your personal information in the following contexts:

1. Service Providers

We may share information with third-party service providers (e.g., Alma, payment processors, hosting platforms like Squarespace, or email marketing services) who assist us in operating the Website and providing services to you. These providers have contractual obligations to protect your information.

2. Business Transfers

If we merge, sell, or reorganize our business, your information may be transferred as part of that transaction, consistent with applicable privacy laws.

3. Legal Requirements

We may disclose personal information to comply with subpoenas, court orders, legal processes, or to establish or exercise our legal rights.

5. Data Retention and Security

We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We store personal data only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age. If you become aware that a minor has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information and terminate the minor’s account or access.

7. HIPAA and Confidentiality

While we strive to maintain confidentiality and safeguard personal information, this Website may not be a HIPAA-compliant platform. Communications via our contact forms, email, or other online means may not be fully secure. Please do not submit protected health information (PHI) through the Website. If we collect health-related information as part of a telehealth service or scheduling process, we will comply with our professional and legal obligations under state and federal law.

8. Your Rights and Choices

Depending on where you reside, you may have rights regarding your personal information (e.g., the right to access, update, or delete your data). To exercise these rights, please contact us using the details in Section 10. We will respond to your request in accordance with applicable laws.

9. Third-Party Links

Our Website may contain links to third-party websites, plug-ins, or resources for your convenience (e.g., external resources, Alma scheduling). Please note that we do not control these third-party sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party site you visit.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through the general email address provided on our Website’s Contact page.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will become effective when we post the revised Policy on the Website. Please check this page periodically for the latest information.